FAQ

FAQ
1. When will I receive product after ordering?
Your order will arrive in 3 to 4 days for local destinations; in 2~5 days by EMS(Express Mail Service) for overseas destination.
2. My order never arrived
If you never received item, please contact customer center.
3. How much is the shipping rate?
The shipping rate is as below: [Delivery_fee.xls]
4. How do I know order and shipping status?
We send you e-mail with regard to ordering and delivery status, etc. through your enrolled e-mail. If you don't get any e-mail, you can click "ordering list" in website to get the information or contact customer center.

Order and payment

FAQ
1. How do I change and cancel the order?
Change and cancellation are possible before the order has not yet entered the shipping process. Please contact customer center.
2. I need a copy of the receipt or invoice.
If you need a copy of the receipt or invoice, please contact customer center.

Refundment and Retum

FAQ
1. What should I do if a product is not in stock after ordering?
If a product is not in stock, we will refund it. Please contact customer center.
2. What should I do when receiving a damaged or defective and wrong item?
If the item has a damaged or defective and wrong item, please contact us. We will refund or replace it.
3. How do I retrun or replace an item?
If you want to return or replace an item, please send e-mail and send an item to customer center. We will pay the return shipping cost if the return is the result of NSO's error. However customers should pay the return shipping cost in case of customer's own reasons.